Frequently Asked Questions

Q: Do the Knight Security spy recording devices have a voice activation mode to start and stop recording automatically?
A: Yes. You can set the hidden recording devices in either voice activated mode or continuous recording mode. The default on all of our devices is voice activated.

Q: How do I use the recorder?

A: Just switch ON (slider for KT1000 and KT7000, button for KT5000). Three blue (or green) lights will appear, which indicates that the battery is adequate or full. After the blue (or green) lights are out, the recorder will immediately go into voice-activated recording mode. You may speak to it for a few seconds to test it. Switch OFF to stop recording.

Q: How do I listen to the recordings?

A: Switch OFF (slider for KT1000 and KT7000, button for KT5000), connect the audio adapter together with the earphones, and switch ON. The latest recording will automatically play. You may also plug the recorder into your computer to listen through the computer.

Q: Can I use my hidden audio recording device also as an MP3 player?
A: You can use the hidden sound recording devices as an MP3 player using the provided earphones that comes in the package.

Q: Do I need a computer to use the recorder?

A: No. You can listen and delete all the recordings on-the-go with just the use of the provided earbuds.

Q:  Is the spy voice recorder device compatible with Mac and Windows computers?

A:  Yes. All Knight Security small voice recording devices are compatible in both Mac and Windows computers, but may experience functionality issues with Chromebooks.

Q: Why is the mini audio recorder not connecting to my computer?
A: It’s possible that your audio recorder is not connecting to your computer for a number of reasons. You can very likely solve the issue by doing this:
  1. Make sure to turn "Off" the device before connecting to your computer.
  2. Try connecting it to other computer to make sure that it is not a computer compatibility issue.
  3. If the device is not connecting with the provided cable, please try using a different cable.
  4. Find the device manually by opening a folder and checking for a (D:) drive.
  5. If the device is still not connecting, contact Knight Security support for guidance.
Q: My computer does not have the original USB-A port, can I use a Type C to C cable?

A: Computers do not communicate to the recorder using a direct Type C to C cable, you will need to use a compatible USB adapter/hub in addition to the USB data cable included in the product.

Q: My Mac or Chromebook cannot edit or save the SETTINGS, what should I do?

A: For Macs, you will need the app TextEdit in order to edit the SETTINGS, it comes with macOS by default. For Chromebooks, use the Text app to open and edit the SETTINGS.

Q: The Media Player says that the file is not supported, what should I do?

A: The latest Media Player by Microsoft is limited to only playing standard audio formats. It does not play the high-fidelity audio format that we use. We recommend using the classic/legacy version of the Windows Media Player or installing the open-source VLC Player (https://www.videolan.org/).

Q: How do I delete the recordings in my hidden audio voice recorder?
A: Recordings can be deleted in 2 ways:
  1. connecting the hidden sound recorder to your computer, going into the “RECORDED” folder, and simply deleting the recordings in that folder.
  2. using the secret delete function from the earbuds. Check your user manual to see if your device has this function. Note: The reset button will not delete recordings from the spy sound recorder.
Q: How do I delete the recordings with just the earbuds?

A: To delete ALL the recordings without a computer, connect at least the control adapter, switch ON, press and hold the Play button for about 20 seconds and wait until alternating blue/green and red lights appear. Once you see those alternating lights, release pressing the Play button, and within 10 seconds, press once the Forward button (same arrow direction as the Play button). Quick blue/green and red flashes mean that ALL recordings are being deleted. The lights will then go back to blue/green when done.

Q: How can I achieve a clear recording?

A: For a better recording quality, minimize covering the recorder and place it as close as possible to the sound source you wish to record, away from unwanted background noises and sources of vibrations.

Q: What is the recording distance of the recorder?

A: Without loud background noises or vibrations, a normal conversation 5-10 ft away is expected to be picked up fine.

Q: Can I use my phone charger to charge the recorder?

A: Yes. Although, some Apple chargers may not support non-Apple devices.

Q: Why does voice-activation seem not to work?

A: The recorder is voice-activated by default starting at 50 decibels, the same level as a humming fridge. Depending upon the environment, the VOR SOUND THRESHOLD may need to be increased in order to avoid the unwanted background/white noise that triggers the recorder to keep on recording.

Q: What's the best way to filter out background noise and enhance the vocal clarity in the recorded files?
A: You can post-process the audio files by removing the background noise and enhancing speech using the following apps.
  • Windows: Audacity (Free)
  • Mac: Descript (Freemium)
  • Chromebook: Adobe Podcast Enhance (Free/Web-based)
Q: Can I connect the recorder to my phone?

A: The recorder was not tested with mobile phones so there is no guarantee that it will work even with the use of an externally powered-camera adapter for an iPhone or an OTG-capable phone and OTG adapter for an Android. If successful, the files will appear on the My Files/File Manager app.

Q: Is there a warranty and what does it cover?
A: All of our Knight Security mini voice activated recorders are covered with a lifetime warranty and if you are not happy, we will either replace the unit for you or give you your money back.